Plans, pricing, upgrades, cancellations, and refunds.
What plans do you offer?
Three options: Per Event ($39/event), Monthly Unlimited ($49/month), and Annual ($39/month billed at $468/year). Every new account also gets one free first event.
What's included in Per Event ($39)?
Everything: AI audio cleanup, transcription, emotion tags, 5 player styles, branded gallery, PDF guestbook export, individual track downloads, and ZIP download. Storage for 6 months after the event.
What's included in Monthly Unlimited ($49/month)?
Everything in Per Event, plus: virtual phone call-in for every event, unlimited events per month, 12-month storage, and priority support.
What's the Annual plan ($39/month)?
Same as Monthly Unlimited, billed as one payment of $468/year. You save $120 compared to paying monthly. Upgrade any time from Settings > Billing.
Is the first event really free?
Yes. Every new account gets one free event with all Per Event features, AI cleanup, transcription, PDF export, and downloads, included at no charge.
Do I need a credit card for the free event?
No. Sign up with your email, create your first event, and use it completely free. A credit card is only required when you publish a second event or upgrade to Monthly.
Can I switch from Per Event to Monthly mid-year?
Yes. Go to Settings > Billing and click Upgrade. Your subscription starts immediately and future events are included without an additional per-event charge.
Can I switch from Monthly to Annual?
Yes. Go to Settings > Billing and select the Annual plan. You will be charged the prorated annual amount and your renewal date resets.
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, Amex, Discover) via Stripe. We do not accept checks, ACH, or PayPal.
How do I update my billing information?
Go to Settings > Billing and click "Manage Billing." This opens your Stripe customer portal where you can update your card, address, and download past invoices.
How do I cancel my subscription?
Go to Settings > Billing and click "Cancel Subscription." Your access continues until the end of the current billing period. Your data remains available until the storage period expires.
What happens to my galleries if I cancel?
Galleries remain accessible through the end of your billing period. After that, Per Event galleries are kept for 6 months from the event date; Monthly galleries for 12 months. Download your files before these windows close.
What's your refund policy?
Monthly subscriptions cancelled within 48 hours of charge are eligible for a refund if no audio processing was performed during that period. Per-event purchases are non-refundable once processing begins. Email hello@happyhearaudio.com with questions.
How long is my data stored?
Per Event plan: 6 months from the event date. Monthly and Annual plans: 12 months. You can download your audio, PDF guestbook, and waveform videos at any time during this window.
Can I get an invoice or receipt?
Yes. Go to Settings > Billing > Manage Billing. Your Stripe customer portal lists all past charges with downloadable PDF receipts.